MIGHTY NO. 9 PRODUCT KEYS UPDATE
Now that the game is releasing in Europe, we wanted to update our backers on any remaining issues regarding the launch especially issues relating to product keys.
Since the release of the game earlier this week we have seen reports of backers not receiving the codes they requested in the survey. After working and sorting out these issues with our partner Humble Bundle we have identified the following issues (with conclusions on some of the reported problems).
If you are still having trouble receiving your codes, please review the following information and see if your problem falls in to any of these examples.
The issues break down into a few different categories and it appears that the majority stem from typos or input/encoding errors in the email address field from the final platform survey.
This can include normal typos in the address or domain name or an unnecessary space included in the text field. Most of these were easy for the Humble Bundle team to track down and have already been fixed.
Here is a more detailed breakdown of some of the issues we have seen.
- DLC keys delivered without the Main Game Product Key.
This issue is most likely caused by the errors described above related to the email entries.
Our support teams are checking everyone's data and distributing any missing codes.
If the proper codes are still not displaying on your account, please contact Humble Bundle's support
to solve any further issues.
- Delivered code is for a different platform/region from what was chosen on the survey.
For any such issues, please contact the Humble Bundle support staff. They have the
survey results on hand so they can check that against the codes being distributed in their system and clear up the issue.
- Missing DLC Keys
Our support teams are aware of this issue, and have been working to correct any discrepancies.
If your account is still not displaying the correct keys, please contact Humble Bundle support to
clear up any remaining issues.
- No Keys received
Regarding this issue, it is necessary to check each of these issues separately in order to confirm each backer's status. We are working through them now as fast as we can.
*We have noticed a number of users who backed for less than $20 claiming this issue. Please
remember that a digital copy of the game is only included for backers who pledged $20 or higher.
Due to the amount of requests our support teams are receiving, we are still working through all of the support mails.
There is also a chance that your issue has been resolved as Humble Bundle fixes issues in their database, so please make sure to check your Humble Bundle account page. We apologize for any inconvenience.
We also have another small update from our side is regarding the Wii U codes for NoE and NoAUS. These have been 100% imported into the system by Humble Bundle now, so any backers waiting for those keys should be able to find them on their Humble Bundle page at this time.
We also received word from Deep Silver that the Xbox 360 version of the game has gone gold! We have received the Xbox 360 backer codes and passed them on to Humble Bundle. We expect them to be added to everyone's accounts very soon. We will update everyone once they have all been imported into the system.
We do have one piece of bad news for our European backers. We had word last night from Deep Silver that a minor issue with the Vermilion Destroyer (RAY) DLC for PS3/PS4 was flagged by SIEE and was regressed from gold status as a result. This means that the DLC will not be available for a few days as Deep Silver and SIEE address the problem.
If you are still experiencing issues relating to the product codes or running into any other troubles please contact our support teams for help:
Customer Support Links:
Humble Bundle Support Page
We have also been keeping an eye out for any game-related bug reports, and those issues have been reported to Inti Creates and we are awaiting their feedback on the issues.
Upon encountering any bugs please take the time to report them in our Bug Report Thread on the forums:
Enjoy your game, Mighties!